TERMS OF SERVICE
This website www.vimanseva.com including the mobile site, Smartphone App Platforms such as
iOS, Android, Windows is published and maintained by Digush Global Private Limited (“Digush Global”). By accessing or using the Site or by using the Service on the Site you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. When you access any sub-site, webpage, hyperlink (whether belonging to an ‘associate’ of Digush Global or otherwise) through this site, then such sub-site may have its own terms and conditions of use which is specific to such sub-site, webpage, hyperlink. The sub-sites, webpage, hyperlink may contain such additional terms and conditions of use as may be set out in such sub-sites, webpage, hyperlink.
Digush Global may add to, append or remove any part of these Terms and Conditions of Use at any time, without prior notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. You shall re-visit the “Terms & Conditions” link from time to time to stay abreast of any changes that the “Site” may introduce.
Booking Process
For everyone’s ease, our use of the following terms in these Terms & Conditions shall have the meaning mentioned below:
"Booking/Reservation" - a negotiation process with the Travel Supplier done by you while using this Site for the purpose of securing one or more Services (i.e. Airlines, Hotels, Car Rental suppliers) that may result in a contract with the Travel Supplier at the time we receive full payment and accept your offer.
In order to complete a Booking/Reservation the following steps are taken to ensure its validity: When we place Service Components on our Site, we are inviting you to make an offer for their purchase.
You do not make this offer until you press "Book Now" on the payment page (entitled "Review ALL Details and Book Now") of the Site.
Once you have done so you have extended Digush Global an offer (which cannot be withdrawn if you change your mind) to purchase the relevant Service Component(s) from the relevant Travel
Supplier(s) (your "Booking/Reservation"). We are free to accept your offer on behalf of the relevant
Travel Supplier or to reject it, at our sole discretion. Also, the Digush Global email confirmation is
NOT the contractual acceptance of the Booking/Reservation, but merely an acceptance that we have received your offer. We will need to check the availability of the relevant Service Component(s).
If the relevant Service Component is available, your Booking/Reservation will be processed. The contract pertaining to the relevant Booking/Reservation is formed when payment in full has been received. The contract between you and the relevant Travel Supplier will relate only to those Service
Components confirmed by email with ticket numbers in case of air or reservation numbers in case of hotels, cars or activities.
The terms of your Booking/Reservation (such as price, availability and/or dates of travel) are not guaranteed until the contract is formed between you and the Travel Supplier and a ticket has been issued and/or a reservation has been made and confirmed by the Travel Supplier. Please note that once you have completed the Booking/Reservation stage you can only cancel or change the details(such as names or destinations) of your Booking/Reservation at our sole discretion and in accordance with these Terms & Conditions.
These Booking/Reservation processes will apply to any of our individual Service Component's
Terms & Conditions set out below.
The Airline ticket Terms & Conditions, the hotel Terms & Conditions, the car rental Terms & Conditions, the attractions and services Terms & Conditions supplement any area not covered by the Booking/Reservation process. We reserve the right to change the Booking/Reservation process at any time, with changes automatically taking effect from the date such changes are posted on the Site.
At all times throughout your trip a government-issued photo ID is required for security checks at airports, hotels and car rental locations and may be required for attractions and other products as deemed necessary by the relevant Travel Suppliers. Passenger name must match Government issued photo ID correctly.
In addition to the required government-issued ID as stated above, proof of citizenship (Passport) is required for international travel. Please note that it is your sole responsibility to ensure that you meet the passport, visa, and/or health requirements of the countries you wish to visit and those that you transit (even if it is for a simple flight change). Many countries require that your passport should be valid for a minimum period from the date of arrival into that country. For any questions regarding what the applicable minimum period is and any other conditions or passport/visa requirements for travel, you should contact the corresponding local consulate of the countries to which you are travelling.
Neither Digush Global nor its partners accept any responsibility, and you will not be entitled to any refunds whatsoever, if you are denied boarding, delayed or deported by any Airlines due to non-fulfillment of the above. • Government entry/exit fees may apply, depending on your destination. •
These are your sole responsibility and will be additional to your Booking/Reservation charges. • All travelers on your Booking/Reservation (if more than one passenger) must travel on the same itinerary.
Individual passengers cannot be added to, and/or deleted from your Booking/Reservation. Digush Global reserves the right to correct errors in any advertised price and, if applicable, give you an option to either cancel the Booking/Reservation or allow Digush Global to collect an amount equal to any increase in price from your provided credit or debit card, prior to your departure.
• Each Service Component listed in your Booking/Reservation is provided by the respective Travel Supplier.
• Frequent traveler points and/or miles may or may not be available for any portion of your Booking/Reservation. You must check this with the relevant Travel Supplier. Once you have made your Booking/Reservation, you cannot transfer or change the name(s) or destination(s) listed in your Booking/Reservation.
Your Booking/Reservation will be fulfilled on the delivery date set out in your ticket information email or, if no delivery date is specified, then on the date the ticket is issued, unless there are exceptional circumstances.
The terms of this agreement incorporate by reference the terms of each Airline's contract of carriage.
Passengers may inspect the full text of the contract of carriage at the each Airline's airport or city ticket offices. Passengers have the right, upon request to the Airlines, to receive free of charge by mail or other delivery service the full text of the contract of carriage. The incorporated terms of the contract of carriage may include:
(1) Limits on the Airline's liability for personal injury or death of passengers, and for loss, damage, or delay of goods and baggage, including fragile or perishable goods;
(2) Claim restrictions, including time periods within which passengers must file a claim
or
bring an action against the Airline for its acts or omissions or those of its agents; (3) Rights of the Airline to change terms of the contract; (4) Rules about reconfirmation of reservations, check-in times, and refusal to carry; (5) Rights of the Airline and limitations concerning delay or failure to perform service, including schedule changes, substitution of alternate Airline or aircraft, and rerouting.
Disclaimer and No Warranties
You acknowledge that “Digush Global” is an intermediary and is not liable for any 3rd party (suppliers) obligations due to rates, quality, and all other instances, whether to any such subscribers or otherwise. You expressly agree that use of the services and the site is at your sole risk. It is your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site or on the internet generally. We do not warrant that the service will be uninterrupted or error-free or that defects in the site will be corrected.
The materials on this site are provided and “as available,” “with all faults” basis and without warranties or representations of any kind either expressed or implied. Information, software, products, and services contained on this website, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by “Digush Global”, “Digush Global” Affiliates and their respective suppliers. The material in this Site could include technical inaccuracies or typographical errors. “Digush Global” may make changes or improvements at any time. To the fullest extent permissible pursuant to applicable law, “Digush Global” disclaims all warranties of merchantability, relating to the information and description of the hotel , air or any other travel products displayed on this website (including, without limitation, the pricing, photographs, list of amenities, general product descriptions, etc.),much of which information is provided by the respective suppliers. Hotel or any other ratings displayed on this website are intended as only general guidelines, and “Digush Global”, “Digush Global” Affiliates and their respective suppliers do not guarantee the accuracy of the ratings. “Digush Global”, “Digush Global” Affiliates and their respective suppliers make no guarantees about the availability of specific products and services.
“Digush Global” may make improvements and/or changes on this website at any time. “Digush Global” and its third party suppliers, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the services, the site or any reference sites in terms of correctness, accuracy, reliability, or otherwise.
“Digush Global” does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavor to ensure your fullest satisfaction
“Digush Global” does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as Airlines, hotel owners and tour operators.
You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. “Digush Global” does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
Pricing, Taxes/Fees and Payment:
Our total prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities included in your Booking/Reservation, unless stated otherwise in your ticket information email or in these Terms & Conditions. Additional fuel surcharges, security, baggage, seat reservation, hotel incidentals, and other applicable service charges may apply which will be charged by the relevant Travel Supplier at time of check-in. You are solely responsible for any such additional charges due to the Travel Supplier.
If you have any questions about such charges, please contact the customer service representative for more details Prices quoted for Service Component(s) do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.
Payment must be made in full with a valid credit or debit card at the time of Booking/Reservation.
Digush Global accepts all major credit or debit cards with a verifiable billing address.
You hereby authorise Digush Global and its authorised third party to process the charge to the credit or debit card you provide to us for the total amount of your Booking/Reservation.
You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorised card usage and/or to secure any additional charges. The cardholder must be a traveler listed on your Booking/Reservation.
All offers, prices, and conditions of sale may be subject to:
• Change without advance notification
• Travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers,
and/or wait listing restrictions;
• Reservation validation limitations of up to one year (if any extension permitted,
penalties/restrictions may apply);
• Other conditions/restrictions (e.g. weather conditions)
• Availability.
If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.
A reservation is not complete until confirmed/ticketed. Once ticketed, we will notify you with appropriate communication regarding the booking and that is when a reservation shall be deemed complete.
Changes in Existing Bookings
All changes made to the itinerary are restricted and are subject to Airline fare rules, whichever is more restrictive; most of our tickets, hotels, cars, packages and cruises do not allow any date or name changes after the booking is completed. Digush Global does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer's request or supplier's schedule changes. Name Change, date change & routing changes will be subject to Airline penalties.
Cancellation and Refund
All of our Airline, hotels, and car rental bookings/reservations are 100% non-refundable. In some
cases where the Airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler or a refund cheque can be issued in respective traveler’s name. Some Airlines doesn’t allow any change or cancellation within 24 Hrs of flight. We strongly recommend you to discuss any such scenarios with a customer service representative. All such bookings where the cancellation may be permitted before 24 Hrs must be cancelled 24 Hrs prior to the scheduled departure time of the first flight segment by calling our customer service center. We do not guarantee any cancellation.
If you are ready to make your next booking with us and wish to use your Airlinecredit, you will be required to the pay fare difference (if any), applicable Airline penalties and any applicable Digush Global post-ticketing fees. All such changes are subject to Airline's fare rules, policies and procedures, which are not under our control.
Fare Change and Post Payment Price
Prior to your form of payment being processed and accepted successfully, if there is a change in the price of air fare or any other change, you may be notified of this change and only upon such notification you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged.
Payment Policy
Payment must be made in full with a valid credit or debit card at the time of Booking/Reservation.
We accept credit cards and debit cards issued in India only. For more information around this please contact your customer service representative.
Your credit/debit card may be billed in multiple charges/transactions totaling the final total price given to you at the time of the booking. If your credit/debit card or other form of payment is not processed or accepted for any reason, we will notify you within 24 hours (it may take longer than 24 hours for non-credit/debit card payment methods). Prior to your form of payment being processed and accepted successfully, if there is a change in the price of air fare or any other change, you may be notified of this change and only upon such notification you have the right to either accept or decline this transaction.
Please note: all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.
To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. In the event the fare selected is not available an approval code may have been issued on your credit card. If the transaction is not completed the approval code may temporarily credit the amount from your bank account.
Seat, Meal and Other Special Requests
Please note that your seats, meals, frequent flyer and other special requests are requests only. The Airline reserves all the right to apply any revisions to the requested seat allocation without any prior notification. All requests should be verified with the Airline. We do not guarantee you will be assigned the seat you have requested. We also do not guarantee that your meal, frequent flyer and other special requests will be confirmed by the Airline. It is therefore recommended you contact your Airline directly to confirm these requests. Click here to view the list of Airlines and phone numbers.
Baggage and Excess Baggage Charges
If you have excess baggage, you will have to pay any excess baggage fee assessed by each Airline.
Some Airlines now charge baggage fees even for the first bag checked-in; we recommend traveling light to reduce these costs. To find the baggage fees for each Airline, please visit our Baggage Fees page of the respective Airlines .Excess Baggage fees range from Rs.200/KG up to Rs.600/KG or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to Airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the Airline directly for the latest fees on check baggage and policy as it relates to baggage.
Baggage Policy on Connecting Flights
When there are two or more Airlines involved for connecting flights, you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. In these cases, if you have excess baggage, you will have to pay any excess baggage fee assessed by each Airline. Most Airlines now charge baggage fees even for the first bag checked-in, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by Airlines, please visit our Baggage Fees.
For better understanding, please visit our link containing detailed information about the baggage policy of different Airline carriers.
Indemnification and Limitation of Liability
You agree to indemnify, save, and hold “Digush Global”, its affiliates, contractors, employees, officers, directors and agents harmless from any and all claims, losses, damages, and liabilities, costs and expenses,
including without limitation legal fees and expenses, arising out of or related to your use or misuse of the
Services or of the Site, any violation by you of this Agreement, or any breach of the representations, warranties, and covenants made by you herein.
In no event will “Digush Global” be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to (i) this agreement, (ii) the services, the site or any reference site, or (iii) your use or inability to use the services, the site (including any and all materials) or any reference sites.
In no event will “Digush Global” or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers’ total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) the Services, (iii) your use or inability to use the Services or the Site (including any and all Materials) or any Reference Sites, or (iv) any other interactions with “Digush Global”, however caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed the amount paid by you, if any, for using the portion of the Services or the Site giving rise to the cause of action or One Thousand Rupees (Rs.1000), whichever is less.
Visa
Please carry a valid visa for the country you will be visiting or transiting through. Please check with the concerned Airline and embassy for concerned Visa requirements
Governing Law and Forum for Disputes
Except as otherwise agreed by the parties or as described in the Arbitration section above, you agree that any claim or dispute you may have against “Digush Global” must be resolved by a court located in Delhi, India.
You agree to submit to the personal jurisdiction of the courts located within Delhi, India for the purpose of litigating all such claims or disputes. This Agreement shall be governed by the laws of India, without giving effect to any principles of conflicts of law.
